Owners
Who are we?
Established in 1989 by the Hodge family, The Apartment Service Pty Ltd (TAS) is Sydney and Melbourne’s most experienced furnished accommodation specialist.
We specialise in property management with a stable of over 500 tastefully appointed furnished apartments available for corporate, family or holiday leases.
The Apartment Service can offer you a broad-range of quality apartment accommodation in Melbourne and Sydney.
What is your property selection process?
All of the apartments managed by us are of a high standard. Our Property Managers follow a strict selection guideline to ensure that property owners enjoy a high occupancy rate each year. The Apartment Service knows its clientele and what they are looking for, so not all properties meet the our selection criteria.
Our listing agent Danny Raice, will make a suitable time to view your property and give you an honest appraisal with regard to meeting our clients’ needs and its potential occupancy levels.
Our checklist includes location; proximity to public transport; proximity to business and retail precincts; décor and facilities and overall presentation.
We can offer a free advisory service to help you with the initial presentation of your apartment, which will help you achieve maximum rental return.
Should my apartment be furnished or unfurnished?
If your property is suitable, then we will recommend you furnish it for maximum returns. Some properties are better suited for the unfurnished rental market, so we can also help you with unfurnished leasings.
What can you offer me over and above other property managers?
By listing your property with The Apartment Service you will receive additional benefits in comparison to our competitors.
FREE initial presentation advice if needed
FREE listing service
FREE digital photographs taken of your property
FREE listing on TAS website
FREE listing on TAS database
FREE listing on realestate.com.au
FREE listing on domain.com.au
FREE listing on other websites
Our booking staff will offer your apartment to our clients, who are mostly corporate executives, looking for a furnished apartment similar to yours in the same location.
Your allocated property manager will conduct a high level of communication with you regularly with regard to bookings, maintenance, cleaning, décor and general day to day management of your property.
What are your fees?
Our management fees are flexible depending on the length of a guest's stay.
TAS charges a one off listing fee equal to one week?s rent, following your first booking and then an on-going commission. This fee includes a Guest Relations Manager on call 24/7. Financial transaction fees apply.
Are there any additional charges?
All owners need to pay for linen hire.
How do you set rental rates for tenants?
Rates are set on a sliding scale. Rates are directly aligned to demand. Rates are lower when the demand is low and higher when demand is high. We obtain very high rental rates, particularly because flexibility for length of stay is given to the tenant. This together with an outstanding level of service produces a WIN-WIN rental rate
What is your occupancy rate?
We conservatively estimate between 70% to 80% occupancy over a 12 month period, however last year our average occupancy rate was 89%.
What area do you manage properties in?
We have over 500 properties located in Sydney and Melbourne. In Sydney you can select from apartments in the CBD, North Sydney, lower north shore, upper north shore, northern beaches, inner west, eastern suburbs and neighbouring beaches.
What do you include?
We provide a complimentary welcome pack for guests on arrival, including coffee, tea, sugar, milk, biscuits, dishwashing liquid, laundry powder, toilet paper, shampoo, conditioner and soap.
What about cleaning?
Owners are encouraged to ensure the apartment is pristine in terms of cleanliness on listing. If needed, The Apartment Service can organise an initial spring clean, which would be charged to the property owner. Owners may be required to pay for two spring cleans a year.
The tenant is required to pay for a mandatory departure clean and any cleaning services during his or her stay.
Do you keep an inventory?
Our Property Managers do a check of each property on check-out, to ensure that every tenant has taken care of the apartment and nothing has been stolen or damaged. If an item is missing or damaged then the costs incurred for replacement will be charged to the guest’s account. The property owner ‘bears fair wear and tear’.
We strongly advise all owners to ensure they have the appropriate level of landlords’ insurance, as well as home and contents insurance.
A 24/7 emergency service is offered to tenants, whereby a staff manager will answer the office phone and provide assistance.
